Help and support
Ask River Logic for help, report a bug, send an idea, follow the replies inside eode, and take the beta survey.
Where: Profile chip→Help & support
Help & support is how you reach the River Logic team from inside eode. Ask a question or report a problem and the reply comes back here, in a thread you can answer.
The panel has three doors:
| Door | Use it for |
|---|---|
| Get help with a problem | Something broken or unclear. We'll reply here. |
| Share feedback or an idea | Suggestions. We read everything. |
| My requests | Your requests and River Logic's replies: <n> open · <n> new replies |
Back returns to the doors; Close or Esc closes the panel.
Get help with a problem
- Click Get help with a problem. The form opens on Question; switch Feedback type to Bug for something broken.
- Fill in Title (One-line summary) and the description.
- Click Submit.
| Field | What to put |
|---|---|
| Feedback type | Question or Bug. Share feedback or an idea offers Idea only. |
| Title | Required. |
| What's your question? / What happened? / What's your idea? | Required. What happened? starts with a template: Steps to reproduce, Expected, Actual. |
| How much is this blocking you? (optional) | I'm blocked, Workaround exists or Minor annoyance. |
| Screenshots (optional) | Paste or drag in up to 5 images, or click Attach. |
| Include diagnostic info (session, model, engine and error state — helps us reproduce) | On by default. View shows exactly what's sent. Clear it to send none. |
| It's ok to email me about this | Ticked by default. Clear it if you'd rather not be emailed. |
What you type is kept as a draft if you close the form, separately for each type.
After Submit, the form reads Thanks — we got it. with your reference: Your request is <ref>.
Follow it, and see our replies, under Help & support → My requests. View my requests takes you
there.
| Instead you see | Means |
|---|---|
| Saved — but we couldn't reach the support desk just now. | Your report is stored, but it won't show under My requests yet. |
Couldn't send: <reason> — your text is preserved, try again. | Nothing was sent. Click Submit again. |
Share feedback or an idea
Click Share feedback or an idea. The form is the same, with What's your idea? (What would you like to see, and what would it help you do?). Ideas and suggestions go straight to the team — we read everything.
Follow a request
Click My requests. Each row shows the subject, <ref> · updated <when>, and a status. A dot
before the subject means a new reply.
Click a row to open the thread. Messages come from You or from a named person at River Logic.
- Reply: type in Write your reply… and click Send, or press Ctrl/⌘+Enter. Add up to 5 images per message with Attach images, or paste or drop them anywhere on the panel.
- Close it: click This is resolved. The thread then reads This request is resolved. Need more help? Start a new request. with Start a new request.
A reply you didn't send is kept under Your unsent reply, with Discard. If the request was resolved before your reply arrived, you're told: Your reply wasn't sent — this request was resolved before it arrived.
The open thread refreshes every 30 seconds.
Know when River Logic replied
eode checks for replies every 5 minutes, and whenever you come back to the window. A new reply shows as:
- a dot on your profile chip,
<n>new beside Help & support in the menu,- a dot on My requests, and on the request itself.
Take the beta survey
Open the profile menu and click Beta survey. Beta feedback asks seven questions, about two minutes, every one optional:
- How satisfied you are, 1 to 5.
- What you mainly used it for.
- How often you used each of seven features, from Didn't locate feature to Used multiple times per week.
- What was confusing, annoying or broken.
- What you think of the design.
- How likely you are to recommend it, 0 to 10.
- Anything else to build or fix next.
The footer counts <n> of 7 answered. Click Submit: Thanks — your answers went straight to the
team. If it fails, your answers are preserved, try again.
Org admins also get a Responses (admin) tab with everyone's answers.
Limits
- Up to 5 screenshots per report, PNG, JPEG, GIF or WebP, 10 MB each.
- Up to 5 images per reply.
- A report needs a title and a description. The survey needs at least one answer.
- Replies are checked every 5 minutes; an open thread refreshes every 30 seconds.
Related
- Troubleshooting: what an error means before you report it
- Roles and personas: who's an org admin